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Frequently asked questions

You may be wondering…

Answers to the questions we hear most often. Otherwise, a WhatsApp message beats a moment’s hesitation.

Our prices are provided on request, by WhatsApp or phone. For any procedure, a precise quote is given before anything is done: no surprises, you know exactly what you are paying for.

Monday–Friday 9am – 7pm, Saturday 9am – 2pm, closed on Sunday. During Ramadan, the clinic is open from 9am to 4pm.

Call the emergency line at 06 61 49 26 18, it is Dr Bassir’s direct line. Describe the situation: we will tell you immediately what to do and prepare for your arrival.

Appointments are not mandatory but strongly recommended: WhatsApp is the easiest way, or by phone. Emergencies are always given absolute priority.

Yes. We see exotic pets: rabbits, ferrets, rodents and hedgehogs. If possible, bring a photo or a description of your pet’s habitat so we can prepare for the consultation.

The clinic has private parking in front of the entrance, reserved for our clients: you park right outside, without hunting for a spot. 60, Boulevard Bir Anzarane is in the heart of Maârif.

Yes. The clinic keeps a short selection of veterinary foods chosen by Dr Bassir, Royal Canin, Purina Pro Plan, Monge, Brit, for maintenance as well as specific needs (neutered, urinary, sensitive skin, growth). Browse the full catalogue on the Nutrition page, with prices per pack size.

Yes. At the clinic, we speak five languages: Arabic, French, English, Russian and Spanish. You will be welcomed in whichever language suits you.

A question that isn’t here?

Write to us on WhatsApp, quick replies, even for a simple question about prices or availability.

Ask your question

Or browse our services.

Quotes are always given before any procedure. WhatsApp remains the fastest way to reach us.